Our Vision

We aim to provide a service which enables service users to carry on their lives as they wish to live them:

  • By using a person-centred approach to care and by putting service users wants and needs first before other social or commercial parameters
  • By promoting independence in all respects where possible and reasonable
  • By facilitating and encouraging existing and new skills to achieve this aim where necessary
  • By encouraging service users to interact with others or to join local social groups of their particular interest. A daily activity programme is in place for those who would like to take part
  • By progressively withdrawing staff support as a service user becomes more independent

We aim to help each service user maintain his/her own level of independence:

  • By encouraging them to purchase their own clothing and personal items
  • By encouraging them to take advantage of the local amenities, i.e. theatres, shops, attractions etc
  • By promoting social interaction and supportive intervention where required
  • By consulting and working with them to plan a holistic and bespoke package of care, concentrating on choice and an individualized action plan of care
  • By assisting with decisions when requested or necessary in an unbiased, subtle and sympathetic manner and to facilitate formal support for those decisions where appropriate ensuring consultation, minimum restrictions and best interests for the service user

We aim to maintain and protect service users’ independence and dignity:

  • By encouraging them to bring their own personal items for their rooms
  • By helping to ensure close contact with their friends, family and support network including assistance with advocacy
  • By supporting them to manage their own finances where possible
  • By respecting and facilitating their privacy at all times, especially in their own private quarters

We aim to maintain independent mobility by ensuring:

  • Ground floor rooms are available with level access for wheelchairs
  • Rooms above ground floor are offered to mobile service users where possible
  • A ground floor room would be offered, when available, if a service user’s mobility deteriorates

Outdoor mobility will be promoted by using adaptations such as mobility scooters, ramps, grab rails, well maintained pathways, vehicle lifts and staff assistance.